We’ve been working really hard behind the scenes to produce a multi-access Film Festival. This guide is meant to help you get set up to enjoy the virtual offerings of the 33rd Tucson J International Film Festival.

Please visit the Eventive Help page for information on device compatibility and ways to watch the films on your tv. This is where you can also launch live chat support with a member of the Eventive audience support team.

Eventive is our box office management and virtual screening platform. Eventive provides our Festival Schedule and Film Guide for you to review and reserve tickets; it provides the Tucson International Jewish Film Festival Hub, where you’ll go to watch all of your virtual films. When we refer to Eventive, it’s basically our new everything platform, and you can connect to all of your benefits and reservations through our Eventive page.

How do I watch the films?

If you plan to watch directly on your computer or mobile device (without streaming to your television), then you’ll just view in your device’s browser.

If you want to watch on your television, you’ll need the right hardware. You can use a Google Chromecast, Roku, or AppleTV, or—if you have a smart television (one that connects to the internet and has built-in apps)—you can most likely mirror without any additional hardware. For additional information about these options, please visit the Eventive Help Page at: https://watch.eventive.org/help.

Accessing Your (FREE) Eventive Account:

Once you have your hardware set up, you’ll need to create (or access) your Eventive account. Don’t worry—your Eventive account is free; you’ll only pay for the films or events that you purchase, or for your festival pass or 6-pack. If you are a donor to the Tucson J International Film Festival, you will receive an email with how to access your pass. Please contact filmfest@tucsonjcc.org if you have any problems creating your account to get set up in the new system, so that you can start enjoying your benefits right away. Note that benefits are attached to your email address, so having your most recent contact information is crucial to ensuring that you receive your benefits.

If you need to create a new account, it’s quick and painless. In fact, all you need to do is to browse the Film Guide, Schedule, or Buy Passes sections to find something you’d like to purchase; and proceed to checkout. Your account will be created automatically in the process!

Your Eventive account will contain all of your donor benefits, your festival pass benefits, and all film and event tickets that you have reserved. For more information about Eventive and how it works, check out this very helpful guide: Eventive for Attendees. Even more specific and to the point, Eventive’s Audience FAQ will provide you with a wealth of information. This may be the first time you’ve heard of or used Eventive, but we’re confident that it won’t be the last. You’ll only need one account to access all of your tickets, passes, and benefits from as many festivals or theaters as you attend.

If you are a Festival pass or 6-pack holder:

Please note that the Eventive platform will not automatically issue you a ticket for each film if you have a pass. You will need to pre-order the films that are of interest to you, by following these directions:

1. From the Festival's Eventive Welcome page (https://tucsonfilm.eventive.org/welcome), make sure that you are logged in. If you see a door with an arrow at the top of your screen, you are currently logged in. If you see a button that says LOGIN, click on it and follow the prompts to log in.

2. Click on FILM GUIDE. There you should see all of the films included in the Festival. If you have an 6-pack, you will be able to select up to 6 in-person or virtual screenings. If you have a Festival Pass, you will be able to view all films in person and online.

3. Click on the image of a film you wish to screen and click the black button that says SHOWINGS and select which showing you want to participate in. You will then be taken to a screen to pre-order the content for free.

4. We highly recommend that you pre-order in advance all the films in which you’re interested. This will ensure that you receive timely reminders and information about your selected films. The in-person showings are at specific dates and times, and our on-demand catalog is available from January 11 through 31^st.

How do I access my films?

From the Welcome Page, click on the ticket icon in the top corner of your screen to see your tickets.

ZOOM FAQs

Our events will be live-streamed as Zoom Meetings.

How do I watch events on Zoom? Download the latest version of Zoom from Zoom’s Download Center and sign up for a free Zoom account. Learn more about downloading Zoom and signing up for a free account at zoom.us.

When will I receive the link to my event? You will receive your Zoom link in the confirmation email.

How do I join a Zoom meeting? You can join a meeting by clicking on the meeting link, which will be emailed to you after you’ve purchased your ticket. You can also join the meeting by going to join.zoom.us and entering in the meeting ID and passcode.

How do I join computer/device audio? On most devices, you can connect your audio by clicking “Join Audio”, “Join with Computer Audio”, or “Audio”, once you’re logged onto the Zoom meeting. Learn more about connecting your audio at support.zoom.us.

How can I watch a Zoom meeting on my big screen television? For televisions with HDMI ports, you just need an HDMI cable. Connect one end of the cable to your computer or laptop and the other end into the TV. Change the source to that HDMI port and the program should display on your screen.

When should I join the Zoom meeting? We will begin broadcasting 5–10 minutes before the designated start time to allow for viewers to join. You may see a box that says “waiting for host to start the meeting” when you first arrive into the Zoom portal--please be patient; we will be right with you!

Can I ask a question? Sure! We invite you to ask your questions by typing them into the Chat.

What if I just can’t figure Zoom out at all? We are happy to work with you to get you up and running on Zoom. Please email us in advance of the program you are interested in watching, so that we can work with you to get you access! The events will also be recorded and made available to ticket holders after the program takes place. Email us at filmfest@tucsonjcc.org or call the Tucson J at (520) 299.3000.

HOW TO GET HELP

If you’re stuck, there is a handy little chat icon at the bottom right of any Eventive page on the internet. You can open chat and ask an agent for assistance. Feel free to ask us for help. You can email us —filmfest@tucsonjcc.org — and we will get back to you as quickly as possible.

Thanks for being part of the Tucson J International Film Festival audience. We’re excited about this year’s offerings, and we think you will be, too. Stay safe, and we hope to see you all soon at the movies!