Through a series of phone calls and animations, Fail First follows a young woman as she navigates the absurdities and intricacies of fighting her insurance company for access to treatment for her chronic illness. During the process, she discovers the aggravating and dehumanizing methods in which insurance companies render patients unable to make critical health decisions for themselves. Fail First provides a humorous, unflinching look at how health insurance companies utilize unethical policies to put profits over the health and wellbeing of patients.